Last Updated: June 8, 2025

Welcome to Alpaca Direct, LLC (“Alpaca Direct,” “we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your use of our website, www.alpacadirect.com (the “Site”), and your purchase of products, including our trademarked alpaca socks and premium yarns. By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

1. Use of the Site

You agree to use the Site for lawful purposes only and in accordance with these Terms. You must be at least 18 years old or have parental consent to make purchases on the Site.

  • Account Responsibility : You are responsible for maintaining the confidentiality of your account and password. Notify us immediately of any unauthorized use at support@alpacadirect.com.
  • Prohibited Activities : You may not use the Site to engage in illegal activities, violate intellectual property rights, or interfere with the Site’s functionality (e.g., through hacking or introducing malware).

2. Products and Pricing

We offer high-quality, Peruvian-imported alpaca socks (60–70% alpaca content) and curated premium yarns. All prices are listed in U.S. dollars (USD) and exclude applicable taxes and shipping fees, which will be calculated at checkout.

  • Product Descriptions : We strive for accuracy in product descriptions, images, and specifications. However, we do not guarantee that all details are error-free. Contact us at support@alpacadirect.com for clarification.
  • Pricing Errors : We reserve the right to correct pricing errors and cancel orders affected by such errors, with a full refund provided.
  • Availability : Products are subject to availability. We may discontinue items or limit quantities at our discretion.

3. Orders and Payments

By placing an order, you agree to pay the total amount, including product price, taxes, and shipping fees, via our secure payment methods (Shopify Payments, PayPal, or other approved methods).

  • Order Confirmation : Orders are subject to our acceptance. You will receive a confirmation email upon successful order placement.
  • Payment Authorization : You authorize us to charge your chosen payment method. We may decline orders due to payment issues or suspected fraud.
  • Cancellations : You may cancel orders before they ship by contacting support@alpacadirect.com. We reserve the right to cancel orders due to stock issues or other reasons, with a full refund.

4. Shipping and Delivery

We ship orders via USPS, integrated through ShippingEasy, to addresses in the United States and select international destinations. Shipping costs and estimated delivery times are provided at checkout.

  • Delivery Times : Delivery times are estimates and not guaranteed. We are not liable for delays caused by carriers or external factors (e.g., weather, customs).
  • Risk of Loss : Risk of loss transfers to you upon delivery to the carrier. Contact us within 7 days of delivery for issues with damaged or missing items.
  • International Shipping : International customers are responsible for customs duties, taxes, and compliance with local laws.

5. Returns and Refunds

We stand behind the quality of our products with a 30-day return policy and a 500-day warranty for alpaca socks.

  • 30-Day Return Policy : You may return unused, unwashed products in original packaging within 30 days of delivery for a refund or exchange. Contact support@alpacadirect.com for a return authorization. Return shipping is at your expense unless the item is defective.
  • 500-Day Sock Warranty : Our trademarked alpaca socks are warranted against holes or defects for 500 days from purchase. Contact us for a free replacement, subject to inspection. Excludes normal wear, misuse, or improper care.
  • Refunds : Refunds are issued to the original payment method within 7–10 business days of receiving the returned item. Shipping fees are non-refundable.

6. Intellectual Property

All content on the Site, including text, images, logos, and our YouTube knitting tutorials, is owned by Alpaca Direct or our licensors and protected by U.S. and international copyright and trademark laws.

  • Trademarked Socks : Our alpaca socks are sold under our registered trademark, ensuring authenticity and quality.
  • Usage Restrictions : You may not reproduce, distribute, or modify Site content without our written permission, except for personal, non-commercial use.

7. Privacy

Your privacy is important to us. Our Privacy Policy governs the collection, use, and protection of your personal information. By using the Site, you consent to our Privacy Policy.

8. Limitation of Liability

To the fullest extent permitted by law, Alpaca Direct is not liable for any indirect, incidental, or consequential damages arising from your use of the Site or purchase of products, including but not limited to loss of data, profits, or business opportunities. Our total liability for any claim shall not exceed the amount you paid for the product in question.

9. Indemnification

You agree to indemnify and hold harmless Alpaca Direct, its affiliates, and employees from any claims, damages, or expenses (including legal fees) arising from your use of the Site, violation of these Terms, or infringement of third-party rights.

10. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Idaho, USA, without regard to its conflict of law principles. Any disputes arising from these Terms or your use of the Site shall be resolved through informal negotiation. If unresolved, disputes will be settled in the state or federal courts of Kootenai County, Idaho.

11. Changes to These Terms

We may update these Terms at our discretion. The updated version will be posted on the Site with a revised “Last Updated” date. Your continued use of the Site after changes constitutes acceptance of the new Terms.

12. Termination

We reserve the right to terminate or suspend your access to the Site at our sole discretion, without notice