| Can I see your warranty in writing? Who backs it if the installer goes out of business, and what exactly does it cover? Is it backed by the coating manufacturer, or only by the installer? | Yes, backed by the manufacturer, Penntek, not just the installer: Penntek Limited Lifetime Residential Warranty, covering peeling, blistering, chipping, delamination and UV yellowing of the topcoat, plus Croc’s own workmanship warranty. See our written warranty. Your rep goes over the full written warranty with you along with your quote, before you sign. |
| What happens to my warranty if your company closes? | Your warranty is issued by Penntek, the manufacturer, not by us. |
| Who manufactures the coating, and is it sold under its own name? | Penntek, a known manufacturer. Not a relabeled or generic product. Penntek sells only through authorized installers. |
| If your quote names a brand, can you show me the product label and data sheet for that exact coating? | Yes. Every Croc floor is a Penntek system, and we’re the only Penntek certified installer in Eastern Washington and North Idaho. Tech sheet available on request. |
| Are you certified by the manufacturer to install this coating? | Yes. We’re Penntek certified installers. |
| Are you a certified installer for this brand in our area? | We’re the only Penntek certified installer in Eastern Washington and North Idaho. |
| What % solids is the coating? Can you show it on the data sheet? | Our Penntek base coat is 99% solids (tech sheet available on request). Percent solids is how much of the coating stays on the floor once it cures. |
| Can I see your data sheet for the coating before I sign? | Yes. Tech sheet available on request. |
| Get these in writing too | Â |
| Do you moisture-test and hardness-test the slab before you coat it? Will you put that in writing? | Yes. We moisture-test and hardness-test every floor. |
| How do you prep the concrete: diamond grinding or acid etching? Is all the prep in the written quote? | Diamond grinding on every floor. |
| Is the flake a full broadcast across the whole floor? Is there a UV-stable topcoat? Is that written in the quote? | Full-broadcast flake in the color you choose, plus a UV-stable topcoat. |
| Who does the install: your own employees or subcontractors? Is that in writing? | Croc employee crews, not subs. |